Airline Customer Service Agent Job at Pacific Aviation, Los Angeles, CA

ZlNSaHJiL3haQ1lLcWtPeTFnNHlxcEtHTXc9PQ==
  • Pacific Aviation
  • Los Angeles, CA

Job Description

Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed.

Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast.

At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone.

Pacific Aviation is looking for bright, ambitious, and motivated professionals to join our team as Customer Service Agents . Customer Services Agents guide airline customer across their entire journey at the airport. Our Customer Service Agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.

Airport Journey

“A customer service agent handles a full range of functions directly with passengers as they are embarking on their journey. The two main job roles include working at the check-in counters and the gates for departures and arrivals. At the check-in counters, the customer service agent processes the incoming passengers, checks required IDs, print boarding passes, and tag their luggage. At the boarding gates, the customer service agent makes boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation. This position requires standing and walking for the majority of the shift.”

Bilingual Preferred

  • English/Korean
    • Base pay + translator premium pay
  • English/Tagalog
  • English/Mandarin
  • English/Cantonese
  • English/Vietnamese
  • English/Thai
  • English/Indonesian
  • English/Hindi, Gujarati
  • English/Japanese

Shifts Available:

4-5 hours shifts

Between the hours of:

05:30 am - 12:00 noon

09:00 am - 2:30 pm

4:30 pm - 12:45 am

7:45 pm - 1:30 am

Core Job Responsibilities:

  • Customer Service: Provide an exceptional customer experience for passengers, guiding them through their airport journey, and resolving challenges that arise with respect and compassion.
  • Teamwork: Work together as a team and foster a collaborative environment that supports all agents in successfully fulfilling their duties.
  • Operational Excellence: Successfully learning and mastering the technical aspects of the job in order to successful execute all required duties.
  • For example, learning the check-in system, the boarding process, and following proper airport documentation.
  • People Excellence: Successfully learning and master the soft-skill required to successfully execute all required duties
  • For example, learning how to quick build a relationship with a customer, understanding how to de-escalate frustrated passengers, and actively listening to learn the root cause of customers challenges.
  • Safety: Ensure the safety of passenger and team members at all times.

What we are looking for:

  • A Growth Mindset: we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.
  • Professionalism: we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.
  • Decision Making & Organization: we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed
  • An Eye for Detail: We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

Requirements

Applicants must be:

  • Available to work a minimum of 4 days , per week (including weekends and holidays)
  • Available to attend 5 days of computer training
  • Fluent in English and Preferred Language
  • Computer literate
  • Legally authorized to work in the United States of America (USA)

Benefits

Hourly pay rate $20.06

Medical , Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Job Tags

Hourly pay, Holiday work, Part time, Shift work,

Similar Jobs

Noble Casing Inc

Wireline Engineer - Williston Job at Noble Casing Inc

 ...unmatched Oversee Wireline Operators and assist in training and developing field personnel Requirements: Skills and Knowledge:...  ...communication Computer knowledge and ability to learn new software Strong leadership with leading by example Solid safety and... 

U.S. Army

Military Police Officer Job at U.S. Army

As a part of a team of soldiers, you secure your future with a career in the Active Duty Army (full-time), pay for college, guaranteed healthcare with family benefits. You gain leadership skills, college credit, and job-security. This is an entry-level position with no...

CRW Corp.

Territory Manager - Crane Sales Job at CRW Corp.

 ...maintain customer relationships. -Prepare and submit proposals to customers as necessary. -Service the customer during and after the sale to ensure satisfaction and to promote future business. -Develop and maintain current product knowledge. -Identify and resolve... 

SYSTEMDOMAIN INC

Ms Dynamics Job at SYSTEMDOMAIN INC

 ...Role : Microsoft Dynamics Data & Systems Analyst Location: Remote EST 25% travel (first week of training in Canton OH) Start...  ...of experience customizing solutions within Microsoft Dynamics 365 (D365) CRM to ensure system functionality. ~3 years of experience... 

Rutland Regional Medical Center

Front Office Assistant Job at Rutland Regional Medical Center

Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for many customers and is important to the organizations customer service reputation. Responsible for key components...