Job Description

Call Center Technician

We are seeking a highly motivated and skilled Call Center Technician to join our team. The role involves delivering high-quality customer service and technical support, ensuring that our clients receive prompt and effective solutions to their needs.

Call Support Technician Position Description:

Answer live Technical Support telephone calls in an accurate and professional manner
Assist in the timely resolution of Internet connectivity, e-mail and other ISP related issues
Troubleshooting Internet related problems with the ability to escalate unresolved matters in accordance with established policies and procedures
Enter all calls and transactions into a tracking database

Customer Service Representative Position Description:

Answer live telephone calls in an accurate and professional manner from Internet, Telephone, and Television
Assist in the timely resolution of requests for new service, changes to existing services, billing and trouble calls in accordance with established policies and procedures
Troubleshooting video and voice line problems with the ability to escalate unresolved matters in accordance with established policies and procedures
Enter all calls and transactions into a tracking database

Skill Requirements:

Experience in basic home networking including Wi-Fi
Experience in TCP/IP and Internet applications
Experience with Windows and Macintosh operating systems
Ability to quickly analyze and pinpoint problems
Exceptional writing skills and verbal communication skills
Possess a positive, caring and helpful attitude
Possess excellent telephone skills
Have strong team orientation
Ability to work flexible hours and weekends

Position Specifics:

Part-time

Salary:

$14.50 an hour

Supplemental Pay

Hourly rate with monthly performance incentive bonus
Quarterly internet reimbursement

If you are a self-starter with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity.

Compensation details: 14.5-16

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Job Tags

Hourly pay, Part time, Flexible hours, Weekend work,

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