Job Description

Our client’s success and our company’s success is not mutually exclusive, nor is the success of our growing team. Our CSR Account Manager is no exception, as they are key to maintaining a high level of customer service, community engagement, and market management as we bridge together our clients and customers. The position will change as the role develops, so the scope of work increases as account management duties increase with the client. Our foundation is based around respect within our team and our clients, diversity and inclusion, and we promote a family first lifestyle; beautifully blending both our company culture and our developing company.
Responsibilities:

• Role models outstanding customer service for the team
• Promotes a culture of honesty and integrity; maintains confidentiality and professionalism (especially when handling customer complaints)
• Takes an active role in training and mentoring new Customer Service Representatives
• Learn and client pertinent product knowledge for our brands
• Follow client guidelines
• Execute campaign per management’s request
• Efficiently communicate information to clients and consumers

Requirements:

• Highschool diploma or higher
• 1-2 years of retail, sales, marketing or customer service experience is preferred
• Ability to think on your feet and to problem solve effectively
• Exceptional customer service and communication skills
• Ability to apply constructive feedback
• Ability to work in a fast-paced marketing and sales environment
• Must love working with people and be comfortable in a forward facing environment

The average base salary for a CSR Account Manager ranges between $39,000 and $75,500 per year. Experience and ability to build relationships within a sales format will determine the amount a CSR Account Manager can make. The salary may also be dependent on the level of education. Travel bonuses, paid time off and other incentives will be provided throughout the year. 

 

Job Tags

Full time,

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