Job Description

Position:  IT Manager 

Department: F&O 

Office Location:  The ideal candidate is located in any of the following states or major metropolitan areas where Lambda Legal has an office: New York, NY (Headquarters); Atlanta, GA (Southern); Los Angeles, CA (Western);   

Work Type Designation: Hybrid  

• This role will require you to come to the office as needed for provisioning and shipping IT equipment.  

• Generally, employees can live in any of the states that fall within the Combined Statistical Area (CSA) boundaries of their Office of Record as long as they reside within three (3) hours of their Office of Record by ground transportation or ferry. Exceptions may be possible. These states include California, Connecticut, Georgia, New Jersey, New York,  and South Carolina,  

• Work from Office and Hybrid employees must be able to commute to the Regional Office as their schedule demands.  

Reports to: Chief Technology Officer 

Union Status:  T1. This is a union position.  

Annual Salary Range:  $62,619 - $107,344. The salary for this role will be determined by a candidate's years of relevant experience related to the position, as well as their geographic region. Our salary scale steps start at 1 year or less and go up to 30+ years of experience. 

Travel: Approximately 10% of the time 

FLSA Status: Exempt/Full-time 

Supervisory Responsibilities: None 

Who We Are:
Lambda Legal is a national advocacy organization committed to achieving full recognition of the civil rights for the LGBTQ+ community and everyone living with HIV through impact litigation, education, and public policy work. Since 1973, Lambda Legal has used impact litigation and other advocacy tools to decriminalize same-sex relationships; challenge discrimination against LGBTQ+ people and people living with HIV in the workplace, in the home, in schools, in health care, and in the military; and protect LGBTQ+ families, including by winning and defending marriage equality. Our clients are not charged for legal representation or advocacy and Lambda Legal receives no government funding. Headquartered in New York City, Lambda Legal also has regional offices in Los Angeles, Chicago, Atlanta, Dallas, and Washington, DC.  

 
We believe that serving the full breadth of the LGBTQ+ and HIV communities requires cultural competency and enthusiasm for diversity of all kinds. To be successful, we must approach our work with an understanding that discrimination based on sexual orientation, gender identity, or HIV status is not the only obstacle to achieving full formal and lived equality for LGBTQ+ people and everyone living with HIV; rather, we recognize the intersectional nature of discrimination, specifically including biases based on race, religion, national origin, gender, disability, education, and class. Considering this reality, we prioritize a proactive commitment to counteracting these biases and their compounding effects in the work we do, but also in how we work together as an organization.

IT Manager:

The IT Manager will play a key role in ensuring that our technology supports and enhances the daily work of our team. You will provide frontline technical support in the daily IT operations, deliver exceptional customer service, manage hardware and software solutions, and lead application testing and project management.  

 

What you’ll do:   

• Enhance User Experience: Manage and maintain the organization’s IT infrastructure, ensuring hardware, software, networks, and security operations support an efficient and seamless work environment. 
• Support and Empower Staff: Provide responsive daily support to users, including setting up new accounts, addressing technical issues, troubleshooting problems, and delivering effective solutions. 
• Streamline IT Processes: Oversee the IT components of the employee lifecycle, from onboarding and ongoing support to offboarding, ensuring a smooth and positive experience for all staff. 
• Frontline IT Support: Act as the primary point of contact for IT support, delivering day-to-day assistance to enhance the productivity and satisfaction of our team members. 
• Develop Best Practices: Create and implement IT policies, procedures, and best practices to ensure a secure, efficient, and user-friendly IT environment. 
• Optimize Technology: Manage the procurement, installation, and maintenance of hardware and software, ensuring that all technology is up-to-date and functioning optimally to meet user needs.  
• Ensure Application Fit: Lead the testing, support, and deployment of applications, ensuring they are compatible and meet the needs of our users effectively. 
• Drive IT Projects: Manage IT-related projects by coordinating resources, timelines, and budgets to support organizational goals and improve technology solutions. 
• Collaborate for Success: Work closely with other departments to identify, develop, and implement technology solutions that align with and support the organization’s mission and objectives. 
• Support Training and Onboarding: Provide comprehensive onboarding and training for staff on IT-related matters, including new equipment and software, to ensure a smooth transition and effective use of technology. 
• Monitor and Improve: Analyze system performance and recommend improvements to enhance efficiency and user experience. 
• Stay Current: Keep up-to-date with emerging technologies and industry trends relevant to non-profit organizations to ensure we leverage the best solutions available. 

Who you are:  

With the understanding that no one person will offer every desired skill and characteristic outlined below, compelling candidates will offer much of the following:   

• Minimum competencies and qualifications:  
  • Bachelor’s degree in information technology, Computer Science, or a related field or relevant demonstrated work experience and certifications. 
  • A minimum of 5 years of experience in IT management or a related role. 
  • Customer-centric: Strong customer service orientation and excellent communication skills. 
  • Technical Proficiency: Strong technical background with a focus on tools that align with the needs of legal non-profits, including proficiency in Microsoft 365, PowerShell, PowerApps, Microsoft Azure, Microsoft EndPoint Manager, Windows 10/11, iOS, iPadOS, MacOS, Android. Broad experience with SaaS technologies. 
  • Solution-oriented: Ability to troubleshoot. Experience thinking critically and analytically to provide solutions to complex problems, focusing on continuous improvement 
  • Adaptable: Flexible and responsive to new challenges, user needs, and technological advancements. 
  • Familiarity with IT security best practices and data privacy regulations. 
  • Ability to remain flexible, seek feedback and adapt to change. 
• Preferred competencies and qualifications: 
  • Experience in a non-profit or legal environment is a plus. 
  • Experience providing IT training or presentations to employees 

Successful candidates will welcome the opportunity to work in a racially- and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at Lambda Legal requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that Lambda Legal serves. Prior work on behalf of the LGBTQ+ community and/or people living with HIV is highly desirable. Experience working with other historically marginalized communities (in a professional or volunteer capacity) is also desirable. 

All employees at Lambda Legal are expected to adhere to ethical conduct in all interactions and tasks, ensuring a positive and respectful workplace environment.    

 

Why Work at Lambda Legal? 

You get to do meaningful, life-changing work at a national level for LGBTQ+ people and everyone living with HIV. Lambda Legal also proudly offers competitive benefits for our team. We understand that our staff’s dedication and effort are instrumental in achieving our mission. A highlight of the benefits we offer include: 

• Medical benefits that begin on your start date 
• Dental, Vision, and Life insurance (effective 30 days from your start date) 
• Short & Long-Term Disability plans (effective 30 days from your start date) 
• 403(b) Retirement Plan (employer contribution and matching program begins after 90 days of employment) 
• Paid Time Off: 
  • Paid Vacation (15 Days) 
  • Sick Leave (12 Days) 
  • Personal Leave (3 Days) 
  • Religious Observance Leave (3 Days) 
  • Bereavement and Bereavement Anniversary Leave 
  • Floating Holiday (1 Day) 
• 12 paid holidays and 5 early office closures 
• Flexible Spending Account (FSA/DC FSA) and Commuter Benefits 
• Health Reimbursement Account 
• $50 monthly mobile phone reimbursement 
• Annual professional development fund
• Summer Fridays from Memorial Day to Labor Day 
• Premium subscription to the Calm App 
• Paid sabbatical after 7 years of service at Lambda Legal (4 weeks for non-exempt positions and 8 weeks for exempt positions) 

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Read more about Lambda Legal's work on our blog and Instagram .

Lambda Legal believes in creating a more equitable playing field for applicants and values the depth of relevant skills built through successful education, work, and life experiences. If your background and skills are a close match for this position, you are strongly encouraged to apply.

Lambda Legal is committed to further building and maintaining a staff that reflects the full range of LGBTQ+, HIV-affected and allied communities, and is an equal opportunity employer. We value a diverse workforce and an inclusive culture. Lambda Legal encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship or immigration status, disability, veteran status, record of arrest or conviction, or any other characteristic protected by applicable law. Black people, Indigenous people, people of color, lesbian, gay, bisexual, queer, transgender and gender-diverse people, women, people with abilities in multiple languages, immigrants, people living with disabilities, protected veterans, and formerly incarcerated individuals and individuals living with HIV are all encouraged to apply.

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