Job Description

Job Description

The Commerce Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Senior Associate - Test Lead in our User Acceptance Testing team, you will play a pivotal role in executing our roadmap and assisting with User Acceptance Testing. You will collaborate with cross-disciplinary teams, including design, technology, and service delivery teams. This role provides an opportunity to partner with testing leads and teams to assist in testing large, highly visible cross-functional initiatives. You will also manage defects, monitor and report on defect resolution, and design, develop, and assist in the creation of manual test scripts.

Job responsibilities

• Provide accurate testing estimates within daily scrum calls.
• Document and execute test scenarios – identify specific scenarios and write test scripts using Business Driven Development for example Gherkin.
• Partner closely with Operations, Product and Technology groups.
• Take responsibility for the monitoring and reporting of Testing defects and the re-testing process.
• Deputize the Test Manager as necessary in Project calls and communicate with relevant colleagues.
• Validate and present Test Results for internal Sign-off.
• Work with the minimum of supervision on day-to-day activities.
• Manage and oversee critical testing tasks accurately and to tight deadlines.
• Manage Agile project delivery methodology and upskill with evolving methodologies.

Required qualifications, capabilities, and skills

• Bachelor’s degree with relevant  experience or equivalent expertise at troubleshooting, resolving, and maintaining Cucumber / Gherkin, Java, Selenium or a similar tool is required.
• Functional knowledge of Payments domain and experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.
• Utilization of test automation tools, to enable the efficient and timely E2E test execution, therefore previous experience of automated testing is required.
• Experienced in testing processes in order to define requirements, document user stories and test scripts through to test execution.
• Ability to work with the minimum of supervision on day-to-day activities.
• Strong organizational skills – ability to dynamically manage and oversee critical testing tasks accurately and to tight deadlines.
• Skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes and provide insightful and timely remediation.
• Excellent attention to detail so errors can be prevented and redundancies / opportunities highlighted.
• Ability to keep sight of the overall context and remain centered on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.

Preferred qualifications, capabilities, and skills

• Experienced in using Business Driven Development / Test Driven Development test methodology or test case automation. 
• Experienced in using Cucumber / Gherkin, Java, Selenium or a similar tool is required.
• Identifying opportunities to accelerate and synergies testing processes for assigned projects and syndicate the information to other team members to validate prior to implementation.
• Relevant testing experience within the Financial Services industry supporting multiple LOB’s delivering in a highly complex, pressurized and high volume environment.
• Advanced numeracy and Microsoft skills. PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review. 
• Ability to use effective systemic data driven reporting to support program reporting. 

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.  Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

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